SHIPPING
SHIPPING
The delivery time may delay due to reduced international flights. Thank you for your support and understanding.
SHIPPING TIME & SHIPPING FEE
| Shipping Countries | Estimated Delivery | Shipping Fee |
| United States | 5-14 Working Days | start at $1.99 USD |
| United Kingdom | 2-3 Weeks | start at £1.99 GBP |
| Canada | 2-3 Weeks | start at $1.99 CAD |
| Australia | 2-3 Weeks | start at $2.99 AUD |
| France,Germany,Austria,Ireland,Spain | 2-4 Weeks | start at €1.99 EUR |
| Italy,Netherlands,Denmark,Belgium | 2-4 Weeks | start at €2.99 EUR |
| Switzerland,Finland | 2-4 Weeks | start at €3.99 EUR |
| Norway | 2-4 Weeks | start at €4.99 EUR |
| New Zealand | 2-4 Weeks | start at $2.99 NZD |
| Sweden | 2-4 Weeks | start at kr 29.99 SEK |
| Singapore | 6-11 Working Days | start at $2.99 SGD |
| Hong Kong SAR, Macao SAR | 3-5 Working Days | start at $1.99 USD |
| Vietnam, Thailand, Philippines, South Korea, Indonesia, Malaysia | 5-14 Working Days | start at $1.99 USD |
| Chile, Kuwait, Sri Lanka, United Arab Emirates, Bahrain, Qatar, Mongolia, Maldives, Peru | 8-12 Weeks | start at $1.99 USD |
| Japan | 2-3 Weeks | start at $3.99 USD |
| Greece, Portugal, Slovakia, Czechia, Lithuania, Poland, Hungary, Romania | 2-4 Weeks | start at $4.99 USD |
| Mexico | 3-5 Weeks | start at $4.99 USD |
| Israel | 6-10 Weeks | start at $4.99 USD |
TRACK ORDER
- You will receive an order confirmation email that will include your order number.
- You can track your package directly on the TRACK ORDER STATUS option with your email address and order number.
- Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.
PROCESSING TIME
- Processing time (preparing for shipping): 1-5 business days.The processing time required for prescription glasses may require an additional 5 -10 business days.
- Packages: please expect multiple packages when ordering multiple products, as items might come from different warehouses.
NOTICE
- If the goods you purchased have been inspected by the local customs, please cooperate with the customs to pay customs duties. Then send us the tax payment voucher via email. We will handle the tax refund for you within five working days after receiving the required certificates.
- Delivery delay due to selling season & bad weather conditions, etc.
CHANGE & CANCEL
Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, add/delete/change item(s). All such requests made within the 24 hours time items will be fulfilled in a timely manner. Eyekepper will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.
Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to support@eyekeeper.com