Return Policy
At Eyekepper, we offer a 365-day warranty (warranty will be determined by the date of the parcel delivered) covering clear defects in material and workmanship, and a one-time replacement will only be issued if there are clear defects in material and workmanship. Considering the unique nature of the product, glasses are customized items that cannot be replaced or returned due to non-quality issues. If you ordered from eyekepper.com and find the quality issues, please send an email to sales@eyekepper.com.
Eyekepper.com online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed.
Our Guarantee
If you are not 100% satisfied with the quality of your purchase from eyekepper.com, you can return or exchange your items within 30 days from the delivered date.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged, and in original package.
3. Due to buyer's remorse, the buyer is responsible for the return shipping fee.
If you are not satisfied with the product received from eyekepper.com, please contact our customer service as soon as possible, mail sales@eyekepper.com to ask for a return address.
If you received an item that is not what you ordered, please take some images and show them to sales@eyekepper.com ASAP, we will resend the right one to you immediately.
If the item you received is not exactly correct as our website described and does not fit then you can exchange it for the right size.
Attention: we can’t accept the exchange or canceling after your order has been shipped.
The following information is required when you reflect on the problem:
*Order number
*The item’s SKU number
*Image of defective beads
If you have any questions regarding the return policy, please feel free to contact sales@eyekepper.com
Eyekepper.com online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed.
Our Guarantee
If you are not 100% satisfied with the quality of your purchase from eyekepper.com, you can return or exchange your items within 30 days from the delivered date.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged, and in original package.
3. Due to buyer's remorse, the buyer is responsible for the return shipping fee.
If you are not satisfied with the product received from eyekepper.com, please contact our customer service as soon as possible, mail sales@eyekepper.com to ask for a return address.
If you received an item that is not what you ordered, please take some images and show them to sales@eyekepper.com ASAP, we will resend the right one to you immediately.
If the item you received is not exactly correct as our website described and does not fit then you can exchange it for the right size.
Attention: we can’t accept the exchange or canceling after your order has been shipped.
The following information is required when you reflect on the problem:
*Order number
*The item’s SKU number
*Image of defective beads
If you have any questions regarding the return policy, please feel free to contact sales@eyekepper.com